Gibraltar Gambling Regulator

GIBRALTAR REGULATORY AUTHORITY

HM Government of Gibraltar

»»GAMBLING DIVISION

Remote Gambling
Remote gambling from Gibraltar     General     Advertising guidelines

     Payout of prize monies     Customer privacy and data protection     Gaming tax     Accounts and audit     Effective control     Codes of practice     The generic code     Anti money laundering requirements     Remote technical and operating standards     Testing requirements     Customer complaints regarding breaches of licence conditions     Licensing and administration
Gambling Commissioner’s advice to complainants
Gambling commissioner’s advice to users of Gibraltar’s licensed gambling facilities     UK Customer Complaints (ADR Procedure)      Complaints procedure     Areas of complaint     Suspended funds/accounts     Providing documents     Unfair games     Software and connection faults     Bonus complaints/abuse     Terms and Conditions     Self-exclusion, gambling limits/losses     Abusive language or conduct     Cancelled bets     Non regulatory issues     Making a complaint     Gambling Commissioner’s Complaints handling procedure
Consumer Advice
Consumer Advice

GRA

»» GIBRALTAR REGULATORY AUTHORITY

Mission statement:
– to promote data privacy and uphold information rights
– to regulate fairly the electronic communications and postal sectors, and enable competition in these sectors
– to promote the interests of users

Throughout the creation of this website we have always borne in mind one thing – that it portray a wealth of information for our visitors and serve as a reference point for the various aspects of the industries and sectors which we regulate. These are, Information Rights, Communications, Broadcasting, Radiocommunications, Satellite Co-ordination and Postal Services.

My office is here to provide operators, service providers, businesses and organisations with detailed guidance on meeting their responsibilities within these sectors so that needless problems and complaints can be avoided. For the public, we provide advice, access to information and investigate complaints.

We will help resolve any disputes you may encounter within these sectors, acting always with our core values in mind – integrity, professionalism, fairness, and competence.

I hope your visit to this website proves informative and your queries are resolved. I hope too that any further interaction with my staff proves helpful and I am sure they will endeavour to meet your needs every step of the way. We aim to provide an effective service with every customer and I hope your experience is no different.

We are open to criticism as much as we are to praise and so please email us with your comments about how we may improve the website, or indeed about any aspect of our service.

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